Hello everyone!
Thank you so much for ordering with Madelinetosh! We are currently working hard to be as transparent as possible, and we wanted to implement an easy way to check on the status of any open orders. Below, we have dates listed based on what part of the yarn dyeing and packing process we are currently in. This list will be updated daily to give everybody an estimate as to when you should be receiving your order. The Madelinetosh site will be up and running again as soon as we fulfill the rest of your outstanding orders.
If you would rather cancel your order, we will take care of that immediately and issue full refunds within 24 hours.
CURRENTLY, WE ARE:
Processing orders placed through October 3rd.
Packing orders placed through October 2nd.
Shipping orders placed through October 2nd.
On October 2nd we sold 21,244 skeins! With our current inventory, we will not be able to fulfill all of these orders immediately (more on this to come), but we are starting the process and are working our way through it as fast as we possibly can.
Madelinetosh Business Hours: Monday - Friday: 9 am - 5 pm CT
On behalf of Madelinetosh and Jimmy Beans, we sincerely apologize for the delay and lack of communication and thank you all for your patience and understanding. If you have further questions regarding your order, please don't hesitate to contact us! You can also check out our FAQ page for more information.
* Please note - if we are backordered on the base you ordered that pertains to the current window we're working on, we will contact you at this time (the time of the current window) regarding your order.
*Any orders canceled by customers will not be reinstated (All cancelled TMDK orders can be substituted for DK Twist).
*Please note that the information listed on this page is accurate to the best of our knowledge!
*Edited 11/12/2019 5:20 pm CT