A QUICK NOTE ON HAND-DYED YARNS
Our yarns are hand-dyed in small batches. As such dye lots are small and unique. The beauty of the colorways we create is directly related to the small size of the lots we dye. Each skein is truly individual and one-of-a-kind.
That said, we do our best to match skeins for shipments as we understand your desire to match yarns as closely as possible for your project. It is normal for there to be variation among dye lots.
1. WHO WAS MAD | TOSH?
Lillian Madeline Atkins was born to a hopeful tenant farmer and a fair-skinned aesthete at a cross-roads town in Virginia named Moonlight in 1900.
At the age of twelve, Lillian walked to the county seat, filled out a small form, and forever changed her name to Madeline Tosh. When asked why, she offered that her school teacher's surname was better suited for her than simple Atkins.
At nineteen, Madeline Tosh met a tugboat captain working on the Pagan River. Four months later, she married him to spite her father for an undelivered gift. Madeline bore nine children, six of whom she raised to adulthood.
Madeline left her husband after the children were grown and moved to a brownstone in Washington D.C. off of 14th Street. There, she worked for the Woodward and Lothrop department store, packing and unpacking crystal lamps and shades. Madeline later moved to a prefabricated Quonset hut in Claremont and purchased an oak loom with which she wove linen and handspun cotton fabrics for pocket money.
Madeline was my great-grandmother. Madeline never traveled outside of the Virginia, D.C. area. She passed away in 1984.
2. WHY DOES MAD | TOSH NOT HAVE DYE LOTS?
All of our yarns are hand-dyed here in Texas in small batches.
To create the layered colors and depth you find in each skein they must be dyed in small batches. Large, volume based commercial hand-dyers use large vat dye machines which are able to submerge anywhere from 20 to 50 skeins in one vat at a time. These vats are then pressurized to force the dye into the very center of the bundled skeins to distribute the dye evenly. This commercial technique of dying is great when creating a solid colored skein but useless when creating a skein that has multiple layers of color.
3. WHAT IS YOUR ONLINE SHOP RETURN POLICY?
4. HOW QUICKLY WILL MY ONLINE SHOP ORDER SHIP OUT?
All orders ship in approximately 3-5 business days. On sale days, orders may take 7 - 9 business days due to the large volume of orders. If you place an order on Friday please note we are closed on the weekends but will happily start to process your order as soon as we return on Monday. All orders are dyed to order. For more on our shipping policy click here.
5. DO I HAVE TO PAY SALES TAX FOR ONLINE SHOP PURCHASES?
Only Texas residents must pay an 8.25% sales tax rate.
6. WILL YOU REFUND MY SHIPPING COSTS ON A RETURNED ITEM FROM THE ONLINE STORE?
We do not refund shipping costs unless the item received was damaged or your order was improperly shipped thus prompting the return.
7. HOW CAN I BUY OTHER YARN BASES I SEE LISTED UNDER THE YARNS SECTION ON YOUR WEBSITE?
These yarns are exclusively available to our stockists. To find a local yarn store near you click here.
8. HOW DO I SIGN UP FOR THE YARN CLUBS?
We offer a limited number of memberships in two different yarn clubs (yarn club and sweater club). To find out more about these clubs click here.
9. MY LOCAL YARN STORE DOES NOT CARRY THE PARTICULAR COLORWAY I AM LOOKING FOR, WHAT DO I DO NOW?
It is almost impossible for your local yarn store to carry every colorway we make in every base. This would be equivalent to about 2,400 different selections!!
That said, if there is a color you are dying to find, feel free to call us at 817.249.3066 or email us at email@example.com and we can help you.
10. I PURCHASED A PATTERN IN THE ONLINE SHOP BUT HAVE NOT RECEIVED THE DOWNLOAD LINK, WHAT HAPPENED?
Sometimes the download link can end up in your spam folder. If you have checked your spam folder and still not received the link, please email us at firstname.lastname@example.org and we will happily email you the pattern pdf directly.
11. SHOULD I ALTERNATE SKEINS WHEN WORKING ON A PROJECT & IF SO HOW?
Yes, we recommend that you always alternate skeins, since our dye process only allows for two skeins to be dyed at a time. To alternate skeins, follow these steps:
Work two rows from one skein, then switch to an alternate skein to work two more rows. Keep alternating between both skeins every two rows. Carry your strands up the side of your work as you go, bringing your working yarn in front to create a tidy edge; no need to cut and weave in extra ends.
If working in the round drop your strand and pick up a strand from an alternate skein changing skeins every 2 to 4 rounds and carrying the strands up inside the fabric. Leave slack in the carried strands to prevent any puckering in the garment.
12. WHAT DOES THE TERM "DYED TO ORDER" MEAN?
Dyed to order means there is not a backstock or pre-dyed stock available when you place your order. Each order is individually dyed by hand in our kitchen here in Texas.
13. HOW QUICKLY WILL MY ONLINE ORDER SHIP?
All orders ship in approximately 3-5 business days. On large sale days, orders may take 7 - 9 business days due to the larger volume of orders. If you place an order on Friday please note we are closed on the weekends but will happily begin to process your order as soon as we return on Monday. For more on our shipping policy click here.