Shipping & Returns
We ship all domestic packages via United States Postal Service Priority Mail (USPS) by default, approximately 5–7 business days after the receipt of your order, or 7–10 business days if it is a large sale, due to the larger volume of orders. The general shipping times for USPS Priority mail are as follows:
USA – priority shipments generally take 3 – 5 business days.
You also have the option to select Fed Ex for your shipment.
Note: shipping wait times are an approximation, not a guarantee.
Madelinetosh is not responsible for any lost, or stolen items once the order has left our facility.
At checkout you will have the choice of either USPS First Class Mail or USPS Priority Mail. We ship approximately 5–7 business days after the receipt of your order, or 7–10 business days if it is a large sale, due to the larger volume of orders. The general shipping times for USPS First Class Mail are as follows:
International First Class shipments can take 2 – 12 weeks to deliver.
International Priority Mail shipments can take 1 - 3 weeks to deliver.
Shipping wait times are an approximation from our experiences with First Class Mail International, as USPS does not guarantee a specific delivery date.
*USPS regulations mandate all international orders over 4 pounds in weight be shipped via USPS Priority Mail.
International First Class packages cannot be insured or accounted for once they have left our offices, USPS does not insure First Class packages.
All international customers are responsible for their country’s customs fees and duties. Fees vary from country to country and Madelinetosh.com is not responsible for these fees.
Customs forms are filled out in accordance with International law to accurately reflect package value and contents. Packages cannot be marked as “gifts".
For Domestic (U.S.A) packages:
Contact Info@madelinetosh.com with your order number, and tracking information and we will contact USPS and file a missing parcel claim that business day. USPS will then contact the last post office location your tracking information listed, and have them relocate the package, or confirm the delivery of the package.
Madelinetosh is not responsible for any items lost, stolen, or confirmed as delivered once they have been shipped. We can not replace, or issue a refund for packages lost, stolen, or confirmed as delivered once the package has left our facility.
For International Packages:
USPS FIRST CLASS MAIL INTERNATIONAL does not offer tracking, or delivery confirmation, and isn’t required to arrive in a certain time frame by USPS. These packages are ineligible for claims to be filed by USPS. The 2 – 12 week delivery period is an average calculated from our experiences with First Class Mail. We recommend you contact your customs office to see if the package has been held by customs for review. Customs will only speak with the package owner after the point of shipping. When you contact your customs office, you may use the package ID that we add to your paypal receipt, and your order receipt through Madelinetosh.com.
If your package goes unclaimed at Customs, Customs will return the package to Madelinetosh marked as unclaimed. Once the package arrives here, we will happily notify you and reship the package to you.
Madelinetosh is not responsible for any items lost, stolen, or confirmed as delivered once they have been shipped. We can not replace, or issue a refund for packages lost , stolen, or confirmed as delivered once the package has left our facility.
Madelinetosh.com is located in Texas. In accordance with the law Texas residents will be charged 8.25% sales tax on all orders, including pattern downloads.
RETURNS & EXCHANGES
Unused yarn in its original condition/packaging may be exchanged for a refund within 30 days of the date printed on the invoice enclosed in your package. Sale items and patterns are not eligible for return.
Refunds will be issued for the full invoice amount minus any shipping costs incurred. Shipping costs will only be refunded if your items were damaged or your order was improperly shipped thus prompting the return.
We will gladly exchange unused yarns for alternate color choices but shipping costs will be applied.
We will happily work with you regarding flawed or damaged skeins please contact us first prior to your return at email@example.com to request a return shipping label.
Please, allow up to four weeks for all returns/exchanges to be received and processed.
Packages mailed to Madelinetosh which are ineligible for return will not be refunded.
PLEASE SEND ALL RETURNS TO:
3436 Alemeda Street, STE 229,
Fort Worth, TX 76126
Products returned for exchange or replacement to Shop Madelinetosh.com must include the following:
note with the reason for the return
customer’s email address
customer’s phone number
customer’s shipping address